Playing by the rules, stuck with another bill

As I mentioned in a previous blog post, I have very limited financial means. I am constantly checking insurance coverage and eligibility requirements to ensure I am covered by my insurance for medical benefits.

Last fall, I was very sick and was set home on IV antibitics. Before being discharged, I met with a representative from a home infusion agency to discuss my insurance benefits. I had concerns because I did not think I met my insurance eligibility requirements for receiving the IV antibiotics at home. The representative called my insurance company and assured me I was covered 100%. I signed some paperwork which stated my insurance coverage was 100%. I thought I was free and clear from any financial obligation.

While receiving services from the company, I was repeatedly sent items I did not want. I continually told the company I had an over abundance of supplies and did not need any more. I was constantly in and out of the hospital and never used the supplies the home infusion agency sent me. I have a huge bag of unused supplies sitting in my closet collecting dust.

Recently, I received a large bill in the mail from the home infusion company. I called the home infusion agency to ask why I was being charged for the services. I was informed my insurance company did not pay. I contacted my insurance company today to inquire why my account was not paid to the home infusion agency. The insurance representative told me my insurance does not cover these charges. I am responsible for these bills.

I am a numb, broken-hearted and angry. Either the home infusion representative never called my insurance company, or my insurance company relayed the wrong information to the home infusion company regarding my insurance benefits. Furthermore, I was again sent items in the mail which I did not desire and am again on the hook for paying for these unwanted items. So, it seems, I have another bill to add to my never-ending debt...another bill in which I tried everything I could to prevent from happening.