I had a an appointment to my pulmonologist a few weeks ago. Unfortunately, I was hospitalized during the appointment and had to cancel. I have called the office a few times, but no one has answered the phone. Finally, today, someone picked up the phone. I said I needed to schedule an appointment. I was placed on hold for almost 10 minutes.
When the receptionist returned, she had a hard time hearing me. Scheduling the appointment went as follows:
Receptionist: Do you want morning or afternoon?
Me: Afternoon. Can I do a telemedicine appointment.
Receptionist: I can’t hear you.
I scream: CAN I DO A TELEMEDICINE APPOINTMENT?
Receptionist: No. The provider will not be in the office.
Me: Ok. Well, is there a day the provider will be in the office so I can do a telemedicine appointment?
Receptionist: Oh, I guess it is telemedicine. The provider doesn’t need to be here in the office.
Receptionist: Is one o’clock ok?
Me: Yes. But what day is the appointment going to be?
Receptionist: Hello?
Me: WHAT DATE IS THE APPOINTMENT GOING TO BE? ONE O’CLOCK ON WHAT DAY?
Receptionist: Hangs up the phone!
Well, I have an appointment to see my pulmonologist. I just have no idea what day the appointment will be. The office does not call to remind you of telemedicine appointments and usually the telemedicine appointments run very behind. I have been called after 7 p.m. from the office to do a telemedicine appointment.
So sometime in the next few weeks between 1 p.m. and 7 p.m. I have a telemedicine appointment with my pulmonologist.
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