My insurance company recently changed, and I am still getting adjusted to the new protocols and methods needed to do business with this corporation. Once thing which must be done is to call the health insurance company to have appointments approved. I have to call between two and 30 days before my appointment.
I do not like this procedure. The insurance company does not handle the claims. Instead another company is contracted to do the work. This third party is a challenge to work with. The wait on hold is long. The representatives do not know a lot about how to handle the claims. I cannot tell you how many times things were filed wrong and the claim was denied or not processed correctly (which lead to the claim being denied).
I have an appointment coming up. I knew I had to call to get the appointment approved. I meant to call last week, but I forgot. I would often look at the clock and see it was 5:05 p.m. The company closes at 5 p.m. I would tell myself I would call the next day.
Today, at 3:50 p.m., the phone rings. I see on the caller ID it is my insurance company. I answer the phone. No one is there. I then remember I need to call to document my upcoming appointment. I smile when I see it is only 3:50. I can still call the company.
I pick up the phone and dial the number. To my shock, the phone goes straight through to a representative. This NEVER happens! I usually have to wait on hold. Quickly, the information is uploaded. My appointment is approved. I hang up the phone and cannot believe it went so smoothly.
I thank God over and over again for the telemarketing call. The call came at the perfect time, It was the right time to call my insurance company because there was no wait to get through on the phone. I love how God sends gentle reminders of what we need to do.
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