I can’t believe it! They paid!

A few weeks ago, I had a doctor’s appointment. It was a long distance trip and required me to contact my insurance company for approval. I did everything according to protocol. I got a confirmation code. I thought I was set to go.

The day before my appointment, I was called and told my insurance was not going to reimburse for the visit. I was devastated. I explained I had done EVERYTHING I was supposed to have done AND had a confirmation code. I talked to a supervisor. I was told to call back in the morning.

Before my appointment, I called my insurance company. I again was told they were not going to reimburse for the visit. I went around and around with the company. I was told to call back in an hour when a case manager would be available.

I called back in an hour. I talked to another representative. She told me she could approve the trip. She gave me a confirmation number.

I went to my appointment.

At the end of October, a statement was sent out. It showed all the appointments which were approved. There were visits from September and October. My long distance appointment was absent from the list. I was heart-broken as I saw the date the invoice was sent out was a week after my doctor’s visit. I figured the trip must have been denied.

Today, in the mail, there was an envelope from my insurance company. Inside there was a notice the long distance appointment was approved and was going to be reimbursed. I hugged the letter and profusely thanked God.

After all the trouble I went through, in the end, the doctor’s visit is going to be paid. I cannot tell you how happy I am!