Last year someone contacted me because he was an advocate for people with a certain medical condition. The people afflicted with this ailment frequently need a tracheostomy tube. The person wanted information about tracheostomy tubes. I politely emailed the person a number of times. We shared our knowledge. The conversation died out.
Recently, someone emailed me. I had no idea who the person was. The person DEMANDED I answer the email and the laundry list of questions included in the email. The email was sent late in the evening. I was already in bed. The following day, just 14 hours after the first email was sent, the person wrote another lengthy email, which included a LONG rant about what a horrible person I was because I had not answered the first email.
The email was quite vicious and dripped with venom. It disturbed me so much, I had a terrible night of sleep, one which was full of nightmares.
I speculated this person must have been given my email address from the man who contacted me last year (since the person suffered from the same medical condition the man was advocating for. This assumption was unofficially confirmed when a reference was made to the organization the man worked for in a subsequent email.).
I spent about two hours responding to the emails. I gave the person extensive information answering the questions asked. I gave resources to help the person understand the concerns raised.
The response I received back was in short, “Yeah. My doctor told me the same thing. But I am not going to do it.” And then the person went on and on about all the complications which have arisen since the advice was not followed.
Included in this email were many hostile words which seared my soul to the core. I could not understand why this person was filled with such contempt when I had done nothing but been polite and had spent HOURS trying to help the person.
There was no reason I had to answer they person’s emails. I could simply not respond.
I prayed to God, “What should I do?”
I heard in my head a saying from a preacher, “Hurt people hurt people.”
Let me expand this saying. If someone is hurt, the person will lash out and hurt other people. The person writing me these emails probably feels hurt. In turn, I am the target of the person’s ill feelings.
I decide to respond to the emails, but I employ a tactic I learned long ago. Do not say anything in the email. Give no advice. Do not relate anything to my own life. Simply read the email and respond, “Thank you for sharing xxx with me. I am sorry xxx did not go as you had hoped.” And continue the email in broad statements which should not elicit any negativity. Be support but do not give any information which can be turned around and used as a basis to throw acid in my face.
So far, this style of writing seems to have worked. It is allowing my wounds to heal.