Today was a big day. I was going to go to Kohl's to spend money a relative had given me. I had $5 in Kohl's Cash, a $5 off coupon and a 20% off coupon. I do not like shopping. So, I made a plan. I was going to look at skirts. I could really use a skirt which fits me. Many of my skirts were given to me, and the waist is too large. I have to tuck the waist band of the skirt into the waist band of my compression stockings. If the skirts would be made from cotton, I think this trick would work. However, since the skirts are polyester (and my compression stockings are polyester), the two slippery materials seem to repel each other. (Yes, my skirt has fallen down in public. It was not too embarrassing because I was wearing waist high compression stockings.)
Upon arriving at the store, I did not find any skirts to my liking (or price range). I then ventured off to the clearance racks. I looked for skirts there. I did not find any. I did find a beautiful black and gold dress. I really wanted to buy it, but where would I wear such a fancy dress? I continued on.
As I was looking through items, I stumbled upon a very pretty long sleeved top. An idea popped into my head. Yes, I could buy some tops to wear for my YouTube videos. My wardrobe is pretty slim. Moreover, some tops I have do not look good on camera. I then began looking at tops.
I found a couple really nice sweaters. Since it is summer, the sweaters were discounted down to $12 each. I grabbed a couple and headed for the changing room. One sweater I really liked, but the top was very tight. I would look GREAT on camera, but I would only be able to wear it while filming. The arms fit snugly. Since I have a PICC line in my arm, I avoid tight sleeves. The PICC line gets caught on the sleeve. If I move my arm, the PICC line gets pulled on, which causes pain and/or can pull out the line. I moved on.
In the end, I found one long sleeved top and two sweaters. One sweater I definitely wanted, while the other sweater was a maybe. I am not sure how the one sweater will look on camera. If it does not look good, there is no reason for me to keep it.
When I got to the register, I gave the cashier everything--the clothes, coupons and Kohl's cash. As the man was ringing everything up, a thought popped into my head. If I decide to return the one sweater, the Kohl's cash and $5 off coupon would be partially refunded. I would get about $1.50 back on the Kohl's cash and $1.50 back on the coupon. I would not get the full refund. I would be forced to buy something else to use up the $3.
During this thinking session, the man asked if I wanted to use my Kohl's Rewards. My relative has two phone numbers she uses. I entered the first number. The machine stated that number was not linked to a Kohl's Rewards account. I tried to enter the second phone number, but before I was able to punch in all the digits, that screen disappeared, and a new screen telling me the amount of purchase appeared. I told the man I was not able to enter the Kohl's Rewards phone number. The man punched a few buttons on his computer. It took some time, but eventually, I was able to enter my relative's phone number. And hooray, that phone number had a Kohl's Rewards account attached to it.
After completing the transaction, I decided I should only buy the two items I wanted and use the $5 off coupon, 20% and $5 in Kohl's cash on those items. The sweater I was not sure if I wanted I should buy separately, using the 20% off a second time. That way, if I decided to return the sweater, I would get a full refund because the Kohl's Cash and $5 off coupon would be applied only to the sweater I wanted and the long sleeved top.
When the man was handing me the receipt, I said, "Can you void this transaction? Can you just put this sweater and the top on the receipt?" Well, those words were not the man's love language. From the man's reaction, you would have thought I smashed into his car. Calm, joy and tranquility had left the building.
The man hastily returned the items and muttered incomprehensible words under his breath. To repurchase the sweater and top, it took the man quite a bit of work. He had to re-scan all my coupons. I tried to enter my relative's phone number into the key pad, but once again, before I was able to do so, the screen changed and now told me my total. I told the man I was not able to enter my Kohl's Rewards information. The man told me it did not matter. I was paying with a Kohl's credit card. I would automatically get credit for the purchase. I was incredulous about this information because I know from experiences at other chains, a person always has to enter his rewards number in addition to using the store's credit card. I gave the man the benefit of the doubt. I inserted the credit card and moved on to my second transaction.
I had the cashier put the sweater I was undecided if I wanted on a separate receipt. This time, I was able to input my relative's phone number into the keypad and hit enter before the screen changed. I inserted the credit card. When the transactions were completed, I left the store.
Upon entering the car, I saw on the bottom of my second transaction, the receipt thanked me for being a rewards member. Then there was information which stated how much rewards money was generated from the purchase and the new rewards account balance. I looked at the receipt from my other transaction. None of this information was on the receipt. I immediately knew what the cashier had told me, "Don't worry, you are using the Kohl's credit card, the rewards number is automatically added," was not true.
I decided, "Well, I am already completely exhausted from this whole ordeal. I mind as well go for the gold."
I went back into the store. God was very kind. Although there had been a line at the registers, now there was no one in line. I was able to go directly to the register and said, "Excuse me sir. I need you to redo this purchase. You told me my rewards number would automatically be entered if I used a Kohl's credit card. That is not true. As you can see, on the bottom of the second receipt, the one where I was able to enter the number, it states I received rewards money for the purchase. But on the first transaction, that information is not there. I did not get rewards credit for the first transaction."
The man's face became a collection of rage and frustration. Thankfully, a female supervisor was standing next to the man. She told the male cashier, "Don't worry. I will handle this."
The female employee went into the male cashier's computer. She pulled up the transaction and voided it. She typed something into the computer She then told me to input the Kohl's Rewards number. I did so. She then had me pay for the purchase. I was given the receipt, and the Kohl's Rewards information was at the bottom.
I smiled and thanked the woman. I told both of them to have a great day. The male cashier stayed turned away from me and did not acknowledge my words.
As I was exiting the store, I looked at the bottom of the receipt. If I decide to keep the second sweater, then my relative has now earned enough rewards to qualify for a $5 off coupon next month. I was so delighted that I had decided to go back into the store to get the rewards credit.
When I got home, I told my relative about the whole ordeal. The relative was very excited to hear he now has $5 to spend next month at Kohl's. I told my relative, "I know the perfect cashier you should visit with that coupon..."